Serves customers by identifyingtheir needs and engineering adaptations of products, equipment, andservices.
Identifies current and futurecustomer service requirements by establishing personal rapport withpotential and actual customers and others in a position tounderstand service requirements.
Providesproduct, service, or equipment technical and engineeringinformation by answering questions and requests.
Establishes new accounts and services accounts byidentifying potential customers and planning and organizing salescall schedule.
Prepares cost estimates bystudying all related customer documents, consulting with engineers,architects, and other professional personnel.
Determines improvements by analyzing cost-benefit ratiosof equipment, supplies, or service applications in customerenvironment and engineering or proposing changes in equipment,processes, or use of materials or services.
Gains customer acceptance by explaining or demonstratingcost reductions and operations improvements.
Submits orders by conferring with technical support staffand costing engineering changes.
Developscustomer’s staff by providing technical information andtraining.