Country Head of Ocean Freight
Doha, Qatar
منذ 1 يوم

Req ID : 156655 - Posted 12 / 11 / 2018 - Ocean Product Management (OF-1)

Job Function : Ocean Freight

Full-Time / Part-Time : Full-time

Contract Type : Permanent

Job Level : Management

Office Location : Doha (DOH)

Travel Required : 0%

Start Date : 07 / 01 / 2019

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-

made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be.

Energy and Project Solutions is a specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries.

Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards wherever and whenever.

We are looking to hire a Country Head of Ocean Freight to own and manage the Ocean Freight product P&L for the Country and to deliver agreed EBIT targets.


  • Ensure the implementation of the global Ocean Freight strategy within the Country
  • Ownership of all Ocean Freight actions, projects and initiatives in the Country, aligned with the Regional and Global Ocean Freight Strategy
  • Line management of the Country Ocean Freight team
  • Escalate quality / performance issues to Regional Ocean Freight when necessary
  • Planning of Country Ocean Freight budget targets in alignment with global and regional strategy
  • Update and support rolling forecast estimates on a monthly basis
  • Drive change management in the country Ocean Freight organization
  • Identify talents and ensure the constant development of skilled manpower to satisfy the continuous demand of efficiency and professionalism as well as for succession planning.
  • In cooperation with the other Country Products / Functions, develop and implement initiatives to develop and grow the local market
  • Support all Ocean Freight projects / initiatives within the country as requested by Regional or Corporate functions. Constructively challenge the requests / initiatives when appropriate.
  • Drive the achievement of country growth targets by setting the Country Ocean Freight growth targets per trade lane
  • Supporting Country Sales in the creation of target customer lists, in particular for the country accounts
  • Acting as the product expert in the solution design process and in service delivery issues
  • Validating and ensuring market conforming MSR / pricing proposed by Country Sales and resolving discrepancies with Regional counterparts;
  • Qualifying country RFQ’s and participating in the decision on which business to go for
  • Attending customer meetings as and when required
  • Actively engaging in ensuring retention of country accounts
  • Increasing revenue from local fee-based services (e.g. local charges, customs clearance)
  • Provide bid support to Tender Management on buying rates, consolidation opportunities, and network constraints.
  • Take ownership of the provision of competitive end-to-end rates
  • Provide pricing input to the centralized Ocean Freight Pricing team for global tenders
  • Ensure consistent achievement of operational standards to meet customer requirements
  • Actively manage the Country Ocean Freight Product P&L by ensuring productivity and profitability in the day-to-day operations, including ensuring compliance with Forwarding Order Policy
  • Drive continuous improvement of BU operations by empowering the Ocean Freight Business Process & Training (BPT) organization
  • Monitor operational performance (sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement and control corrective actions;
  • escalate the Regional Head of Ocean Freight when needed.

  • Monitor performance against annually agreed Product KPI’s and initiate corrective actions
  • Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions;
  • Ensure safe handling and full compliance of OF Dangerous Goods as per international (IMDG Code), national as well as road regulations at all times.
  • Appoint Country DG Responsible(s) and Deputy(s) to establish and maintain adequate Country DG Organization and trained staff in all OF operations functions.
  • Support Business Implementation projects, including implementation of EDI interfaces, analyzing root causes of problems and coordinating critical operational interventions
  • Implement and execute the globally defined rules and procedures related to Governance and NVOCC (Pantainer) within the Country, continuously monitor adherence and initiate corrective actions when needed
  • Execute the Global Carrier Policy in the Country and monitor compliance; escalate to Regional Head of Ocean Freight in case of conflicts,
  • Create relationships, negotiate agreements with and manage subcontractors on Country level in line with Global Standards;
  • arrange regular review meetings and provide minutes to the Region

  • Ensure that allocation agreements are managed and monitored
  • Monitor Inbound / Outbound volume development / trade lane aligned with target setting;
  • Ensure adherence to global subcontractor management policy
  • Participate in country-level review meetings regarding quality, health, safety and environment action plans, activities and performance
  • Review and approve all relevant country-level objectives & targets regarding quality, health, safety and environment
  • Evaluate strategic and operational risks and opportunities to country-level operations and business interests regarding quality, health, safety and environmental topics, including environmental and workplace health and safety regulations, changing expectations of stakeholders, and national / local issues.
  • Qualifications

  • Bachelor's degree in Business Administration / Economics / Logistics or freight forwarding apprenticeship
  • Minimum 5-10 years of industry experience either on the forwarder or carrier side
  • Minimum 5 years of experience in people management and leadership, including recruitment, training & development, coaching, conflict and performance management
  • Work experience in a global forwarding / logistics company
  • International experience preferred
  • IT experience regarding Ocean freight operations systems and MS Office
  • Knowledge of SAP® Transportation Management (TM) of advantage


  • Ability to translate strategy into operational roadmaps, deploying resources efficiently while pushing for results
  • Able to take complex decisions and be accountable, demonstrating managerial courage and taking responsibility while managing risk
  • Integrate and coordinate resources across functions and boundaries, building and using networks, encouraging collaboration across borders, being open to outside input and sharing knowledge and expertise
  • Lead people, including hiring and retaining talent, directing reports, defining KPI's and monitoring performance
  • Recognize and nurture talent by advising, coaching, motivating and empowering others and willingness to live and work in a matrix organization
  • Organize, including prioritizing, planning, assigning and controlling objectives
  • Focus on customer service as a core value, increasing operational efficiencies and setting and monitoring high standards of quality while taking necessary steps to retain and improve customer relationships
  • Influence and negotiate
  • Understand the commercial opportunities within the supply chains and to cooperate with sales counterparts to translate these into revenue streams
  • Has an entrepreneurial mindset and is skilled at identifying business opportunities and setting respective strategy
  • Languages

  • Fluent in English (written and spoken)
  • Knowledge of Arabic (spoken and written) preferred
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