Learning & Development Manager
Ref : RP714-9253
Job description / Role
Employment : Full Time
Learning & Development Manager
The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.
What is in it for you?
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing :
Reporting to the Director, Talent & Culture, responsibilities and essential job functions include but are not limited to the following :
Ensures all new Colleagues and Leaders attend the New Hire Orientation in adherence with brands standard
Oversee leadership development programs for all brands
Provide development support and succession management guidance to Group Executive team
Prepare the Group's annual training budget, forecast monthly and ensure compliance to financial guidelines for the Training budget
Model and communicate the mission, promises, values and ethical standards set out by the Company
Responsible for creating, developing, implementing and assessing the effectiveness of a training and development policy and programs to enhance the overall skills, knowledge, engagement and career development of all Colleagues
Works with Department Heads, Managers to develop and ensure On the Job Training and new hire training programs are implemented and successfully delivered
Ensures all training programs in compliance with law are being delivered (i.e. skills training, food certifications, respectful workplace training, etc.)
Responsible for ensuring the brand core HR standards are being met in Learning & Development section
Assist as requested, with team building exercises, retreats, meeting planning and facilitation to support improved individual and team performance
Supports the Corporate Learning and Development departments as required on the development and implementation of new programs and initiatives
Actively participate with local industry associations and academic counsels related to hospitality
Develop and implement "add hock" trainings if required to meet the demands of the hotel and workforce
Benchmark and document hotel "best practices" and translate into actionable performance processes which can be implemented company-wide
Supports new leadership and hourly training programs launched to fill our system-wide performance effectiveness gap
Support the leaders to ensure that the Quality standards are being implemented and used on a daily manner
Your experience and skills include :
Previous leadership experience in a similar role required
Computer literate in Microsoft Window applications and or relevant computer applications required
University / College degree in a related discipline preferred
Excellent administrative, interpersonal, written and verbal skills
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable with exceptional attention to detail
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms.
As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.