Essential and optional requirements
PERSONALITY AND SKILLS
Adopt a new service attitude centred on proximity, sociability and sharing experience.
Ensures all front & back of the house areas are maintained to optimum presentation levels.
Planning and implementing as directed by General Manager.
Ensure all staff function are trained to the highest standard..
Attention to detail and quality and guest-oriented. Leadership, Administrative skills, Well organized, Autonomous
Behaves and acts in an exemplary fashion, embodying the brand mindset
Helps employees improve their skills and provides support for career development
Manages all floor staff and adapts management practices to suit the brand culture, operational methods, communication, recruitment etc
Acting as the Master / Mistress of the house", he / she guarantees a high standard of service for guests in hotel rooms and common areas in line with hygiene and safety standards
Manages the budget