Query Handler
DHL
Doha
منذ 6 يوم
source : ExploreJobs

DohaJob PurposeThe Query Handling Agent is responsible for ensuring, the CA Team meets with the customer’s requirements by providing supporting documents required for resolving issues and making sure the queries received by email, telephone & verbal are responded to, processed & authorized according to the procedures.

The jobholder also acts as a Floater to the CA team. Key TasksProvide a high level of support & solutions (with respect to Invoices) to the customers (internal & external) within the acceptable time frame, so that requests are actioned on timeProvide supporting documents when requested by the customers to ensure no reason for delay in payments is provided to debtorsEnsure all Credit / Debit Notes are duly approved and processed by the relevant departments and dispatched within 24 hours of receipt from the Billing DeptEnsure all documents are filed in accordance with procedures to ensure quick retrieval of the same as and when requiredProvide periodic reports as per deadlines & ensure 100% error free reportingFollow up on all customer enquiries and direct customer to the correct DHL department where further information is required Qualifications & Key RequirementsExcellent verbal communication skills and interpersonal style Excellent personal presentation Very Good clear command of the English language Excellent organisational skills, including ability to prioritize workload Ability to effectively contribute as a team member as part of a busy team Proven ability to work under pressure in a fast paced, time sensitive environment Demonstrated ability to use initiative / judgement to solve job related issues

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