Sales Specialist
Sheraton Hotels & Resorts
Doha, Qatar
1d ago
source :
  • Contact appropriate individual ordepartment (e.g., Sales, Data Administration, Accounting) asnecessary to resolve guest calls, requests, or problems.
  • Use sales techniques that maximize revenue whilemaintaining existing guest loyalty to Marriott, includingup-selling.
  • Determine and give complimentariesto guests as gifts for their patronage (e.g., rewards points,shoPromote awareness of brand image internally andexternally.
  • Process requests for redeemingMarriott Rewards points.
  • Process allreservation requests, changes, and cancellations received by phone,fax, or mail.
  • Enter Marriott Rewardsinformation into appropriate software when taking guestreservations.
  • Answer, record, and process allguest calls, requests, questions, or concerns.
  • Perform general office duties to support Sales &Marketing (e.g., filing, sending emails, typing, faxing).w tickets,gift certificates).
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