Contact appropriate individual ordepartment (e.g., Sales, Data Administration, Accounting) asnecessary to resolve guest calls, requests, or problems.
Use sales techniques that maximize revenue whilemaintaining existing guest loyalty to Marriott, includingup-selling.
Determine and give complimentariesto guests as gifts for their patronage (e.g., rewards points,shoPromote awareness of brand image internally andexternally.
Process requests for redeemingMarriott Rewards points.
Process allreservation requests, changes, and cancellations received by phone,fax, or mail.
Enter Marriott Rewardsinformation into appropriate software when taking guestreservations.
Answer, record, and process allguest calls, requests, questions, or concerns.
Perform general office duties to support Sales &Marketing (e.g., filing, sending emails, typing, faxing).w tickets,gift certificates).