Branch Supervisor
Commercial Bank
CB Plaza, Qatar
منذ 4 يوم

Branch Management

  • Assist the customers in completing the required formalities.
  • Ensure continued compliance.
  • Ensure the CSAs are calling the customers as part of marketing.
  • Ensure the control function checklists are completed daily by jobholder.
  • Ensure completion of all financial and non-financial transactions / amendments.
  • Ensure the fax instructions are received in good order by the Fund Transfer Unit and forwarded all the original instructions
  • Responsible for premises issues and control branch registers (Key, physical, dispute & dispatch registers)
  • Custodian of vault cash, managers cheques & rechecking of teller activities -Responsible for branch opening and closing.
  • Promotion of self-service channels by educating customer to use ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc.
  • Receive customer complaints and liaise with appropriate departments and ensure resolution
  • Monitor incidents of Money Laundering while opening the new accounts and daily transactions.
  • Supervision of Subordinates

  • Organise and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.
  • Provide on-the-job training and constructive feedback to subordinates to support their overall development.
  • Budgets and Plans

  • Contribute to the preparation of the budget and monitor financial performance versus the budget so that the business is aware of anticipated costs / revenues and areas of unsatisfactory performance are identified.
  • Branch Value Proposition

  • Check, monitor branch literature displays / branding instrument, and request installation of new materials (if necessary), in order to ensure compliance against set CBQ branch guidelines.
  • Branch Management

  • Recommend manpower staffing for branch team under this position’s area of responsibility based.
  • Manage and supervise all operational activities occurring within branch premise.
  • Review and recommend credit facilities within the bank policy.
  • Other Accountabilities

    Branch Performance Management

  • Motivate employees and ensure their performance is evaluated according to policies and procedures, in order to drive performance culture within CBQ branch team.
  • Branch Customer Service

  • Receive, allocate and inspect CBQ branch customer complaint and query management.
  • Implement branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels.
  • Branch Capability Building

  • Conducting recruitment for new employees when needed and arrange trainings.
  • Coach, give feedback and review capability of branch staffs.
  • Branch Reporting

  • Create periodic and or ad-hoc reports for branch manager, in order to provide visibility on the team’s achievement against established business target.
  • Change Management

  • Lead and direct the management of change through continuous improvement of departmental systems.
  • Policies, Systems, Processes and Procedures

  • Develop and oversee the implementation of functional policies, procedures and controls.
  • Quality, Health, Safety, and Environment

  • Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department.
  • MIS and Reports

  • Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.
  • Internal

    Performance and Analytics unit

    Product and Digital banking unit

    PIC of Marketing team

    PIC of Operation team

    Branch Customer

    Marketing and Event Agency

    External Auditor & Compliance


    Adaptability / FlexibilityCreativity / InnovationDecision Making / JudgmentDependabilityInitiativeIntegrity / EthicsPersonal OrganizationPlanningProblem Solving / AnalysisProcess PRIME postings manuallyProcess transaction vouchers received from various Departments (internal)ProductivityQualityReceipt and verify the posting and payroll documents receivedResults FocusSelf DevelopmentSense of UrgencyStrategic Thinking / ManagementSummaryVision and Values


    Bachelor’s Degree, preferably in business administration, finance, economics or a related subject

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