Customer Service Agent Job Description : Customer Service Agent A Customer Service Agent supports customers by providing helpful information, answering questions, and responding to complaints.
They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Responsibilities;· Maintain updated knowledge of all company products and services in order to provide adequate education to customers.
Provide information and instructions about relevant products and services.· Make product and service suggestions to meet the customer’s specific needs.
Field incoming phone calls and respond to phone messages from customers.· Promptly respond to customer questions submitted via email or our website.
Answer customer questions and provide information to resolve any issues.· Process orders and returns.· Obtain necessary information from customers to adequately follow up.
Document important customer information for future reference.· Collect and record customer feedback and information, and share with appropriate departments and team members.
Generate interest in new products or services and connect customers with salespeople when required.· Foster and maintain relationships with customers to improve our retention rate.
Attend all required customer service-related meetings. Requirements;· High school diploma or equivalent.· 1+ years’ of experience in a customer service-related role.
Excellent written and verbal communication skills.· Ability to foster and maintain relationships.· Organizational skills with the ability to manage numerous projects and priorities at once.
Positive, service-oriented attitude.· Ability to thrive in a fast-paced and sometimes high-pressure environment.· Basic computer skills and excellent phone disposition.
Willingness to work independently or as part of a team.