Description : About Hyatt
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each every guest.
Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
Our Hyatt Culture is represented by our mission, values, and goals through : Innovative, Respect, Service-Oriented and Inclusion.
Innovative, Hyatt is forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt associates are inspired by the team's spirit and camaraderie given to one another.
Service-Oriented, Hyatt is customer focused by providing authentic hospitality in every way every time. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent.
Our commitment to you
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer in the culinary field.
Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
As Guest Service Officer - Reservations your role will be to assist in the smooth and effective operation of the reservation centre by providing courteous, professional, efficient and flexible service.
This service should be consistent with Hyatt International Standard Policy & Procedures in order to maximize guests, employees & owner’s satisfaction.
A person who enjoys taking extra miles to ensure the guest satisfaction. He / She enjoys the challenge of Problem solving,, and maintaining the highest standards while handling queries and reservations.
Someone who is highly enthusiastic and enjoys interacting with external guests.
Some of the responsibilities include :
To answer the telephone promptly and clearly, ensuring a courteous and professional tone at all times.
To be flexible in order to perform all job responsibilities pertaining to reservations.
To be knowledgeable with all services and products offered by the hotels.
To learn and use the following systems efficiently : Reserve, Opera, Group E Max &, Microsoft Outlook.
To confirm reservations for any Hyatt Hotels around the world.
To handle and follow proper procedure for all visas requests.
To handle assigned group booking requests.
To handle email and written correspondence.
To make reservations received from external online travel agents.
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations.
Good customer service, communications and interpersonal skills are a must.
Must have good typing skills, a pleasant attitude and excellent phone demeanor.
Must work well under pressure. Customer service experience preferred.
Excellent communication skills required as well as answer questions relating to the hotels.
Schedule flexibility is necessary.
Interested in this opportunity? Apply today submitting your CV and cover letter explaining why you'd like to join the Grand Hyatt Doha team.