About the Role
The role is responsible to strategize and operationally enable the support of all Business Customers services and change requests.
The role is also responsible to consistently meet & exceed Ooredoo’s Business Customers’ expectations as defined in the customer contracts, SLAs and by the telecoms regulator, avoiding any financial penalties.
The role involves a high level of operational efficiency and commitment to maintain Ooredoo’s leadership status in the market.
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About You :
You should have at least
10 years experience in a telecommunications environment of which 3 years managing a Service Assurance team.
Knowledge of B2B Telecom products and latest technology trends.
Extensive experience in the day-to-day management of a highly-skilled technical work force
Excellent ability to manage multiple high priority efforts / competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
Excellent written and verbal communication skills with multiple levels of the organization, including interaction with senior level stakeholders, internal and external.
Strong influencing and relationship management skills.
Self-driven and resourceful to achieve goals independently as well as take the team to the next level.
Ability to understand complex business processes and technical environments.
High level of IT literacy.
Knowledge of OSS and BSS Applications / Tools
Knowledge of ITIL, specifically the Design, Transition and Operate phases.
MSSP experience is a plus
Project Management experience is a plus
Minimum Qualifications :
Bachelor degree in Engineering, preferably in Telecommunications.
Preferably ITIL V.3 expert Certification level.
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