Guest Service Center Agent
MINOR HOTELS
Doha, Qatar
منذ 10 يوم

Company Description

Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha.

Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports.

Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.

Job Description

To serve the needs of the business, our guests and our colleagues by ensuring that everyone who arrives or departs from our properties enjoys a positive and memorable Anantara experience in the process.

The Operator is a key person in the delivery of our guest service experience. They serve as a guide, ambassador and sales person of the hotel.

While the main responsibility is to control the incoming and outgoing off all communication off guests, there are many intangible elements to the role.

Being highly guest-interactive, it is essential that the operator attendant possesses extensive knowledge of the hotel operation.

Guests require a vast array of information.

At Anantara, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

Qualifications

  • A strong focus on customer service
  • Prior experience in hotel front office operations is preferred
  • Excellent communication skills; fluency in English and Arabic is required
  • Be able to work shifts, weekends and public holidays
  • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
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