DohaWhen you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
Sales EngineerThe SE will act as a technical bridge between our product teams and field sales teams by driving the creation of high quality content in the following areas : Powerpoint and white board presentationsCompetitive IntelligenceDemo and POC templates and scriptsDeployment Best PracticesWhitepapers and Technical NoteResponsibilities : The SE will be involved in technical engagements from the pre-sales phase to deployment phase, which includes : Deliver Pre sales support across the Trend product linesDesigning solution and high level architectureProviding consultative product and solution expertiseDelivering trainingInstalling and configuring Trend Micro solutions (both POC and Post sales)Identifying system integration requirements and working with in-house professional services and / or outside system integrator partners to deliver integration solutionsWorking with company support personnel to ensure ongoing quality supportCollaborating with the product application development team to identify and realise technical improvements to the productContribute to departmental best practices, strategies, methodologies and documentation, for increased efficiencies.
Qualifications5+ years SE experience and / or professional services experience required5+ years’ experience with Microsoft Windows and Linux Host / Server Operating Systems including system security.
5+ years’ experience in computer software or systems including security products (Malware detection, Intrusion Detection, Content Security)Strong IP networking solution knowledge and skill set (e.
g. Cisco CCNA, CCNP or equivalent)Strong knowledge of virtualisation technologies (VMware vSphere)Certified Information Systems Security Professional (CISSP) certificationStrong knowledge of enterprise security technologiesWorking knowledge of Gateway Security (e-mail and Web security)RequirementsCore Skills : Fluent English Language skillsStrong multi-tasking and problem resolution abilitiesAbility to read and interpret network sniffer output (for example pact files)Ability to effectively and efficiently instruct and guide customers on-site, online, and via telephone is essentialAbility to manage own time effectively is a requirement for successQuick learner with desire to learn new tools and techniquesStrong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clientsModerate coaching and mentoring skills are essentialPresenting to a large group / audience at shows and other eventsExperienceRequires Degree or equivalent combination of education and experience in information security software or systems.
Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software productsMust be able to provide software / network troubleshooting on complex technical issuesWe embrace change, empower people, and encourage innovation.
Join Trend Micro and Thrive with us.