TES Incident Management Engineer
Vodafone Limited
Africa, Doha, Qatar
منذ 1 يوم

Ascertain sustainable solutions within theframe work of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability.

  • Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise Customers .
  • Troubleshoot and Isolate Problems on different Vodafone Germany Products not limited to Company Net, Internet Business, Internationaland National Carrier.
  • Solvethe Incident within the comply SLAand meet theagreed KPI
  • Deal with different Internal Competence Teams,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .
  • Work on Shift basis 24*7 including weekends and public onrotational basis.
  • Audit Team Handled LiveTickets and confirm ticket’s compliancewithin allSLA and KPI
  • ResponsibleKEDB and documentingIncident ManagementProcess
  • Involve in the QualityProcess and Attend all relatedCalls .
  • Basic IPand Voice knowledge / Experiencein the area ofRouting ,Switching, TCP / IP,DSL and ISDN
  • Good knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool is desirable.
  • GoodAnalytical Skills
  • Excellent Customer Orientation and high communication Skills
  • Fluent in German and English (Written and Spoken )-C1 is must
  • قَدِّم طلبك ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قَدِّم طلبك ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب