to provide a correct and timely supply ofparts to the customer, be it internal or external, in order toinsure its satisfaction and loyalty.
toknowautomotiveparts, accessories collections products and services,as well as the petitor's products, including theirstrengths and weaknesses.
to know and apply the partssales process steps and all organizational interfaces and to havebasic knowledge about related aftersales processes (e.
g. workshop,service, body paint).
to be able to initiate firstcontact with a customer, to prepare and conduct a partsconsultation and to do the handover of parts and aftercareoperations.
to have the required knowledge about orderprocessing, invoicing, warranty and goodwill conditions andprocesses.
to master the relevant it systems forcustomer data management and parts identification, ordering andinvoicing (dms, epc, spps, star order,...)
to havesufficient knowledge about time management in order to manage andprioritize his her workload.
to know the key data tomonitor his her targets and how to interpret them (parts net sales,gross profit, customer satisfaction,...)
to have basictechnical knowledge in order to give technical advice during partsconsultation.
to know and apply automotive brand valuesand live up to the brand and pany's behavioral standards.
to be able to undertake any other duties as appropriatewithin their petence, as required by the partssalessupervisor.