Process all reservation requests, changes,and cancellations received by phone, fax, or mail. Identify guestreservation needs and determine appropriate room type.
Verifyavailability of room type and rate.
Explainguarantee, special rate, and cancellation policies to callers.Accommodate and document special requests. Answer questions aboutproperty facilities / services and room accommodations.
Follow sales techniques to maximize revenue. Input andaccess data in reservation system.
Indicatespecial room reservation types (e.g., complimentary rooms, employeediscounts, travel agent inspection rates, and wholesalereservations) by inputting the correct code and rate into thereservation system.
Thank you for reporting this job!
Your feedback will help us improve the quality of our services.