IT Helpdesk Support
People Dynamics
منذ 1 دقيقة
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Requirements :

  • Must be currently in Qatar with a valid QID.
  • Must be willing to work immediately.
  • Must have at least 4 years of experience as an IT Helpdesk Support
  • Must have Excellent English communications skills.
  • Please do not apply if you do not meet the above requirements. Only shortlisted candidates will be contacted. Job description :
  • Provides desktop hardware and software problem identification and resolution for all PCs and related equipment.
  • Completes hardware moves and equipment replacements for all PCs and all PC related equipment.
  • Provides feedback and suggestions to the appropriate Information Services architecture teams on topics related to supported hardware and software standards.
  • Support and ensure compliance with workstation hardware and software standards (including delivery) as determined by the Information Services department.
  • Communicate with team lead and manager on day to day environment.
  • Communicate with end users and provide needed support to meet immediate customer needs. Customer Service :
  • Responds thoroughly and promptly to customer needs.
  • Owns customer relationships and follows issues through to closure.
  • Applies problem solving concepts and takes ownership to solve end user problems. Escalates problems to senior support staff as necessary.
  • Successfully conducts follow ups to ensure problem resolution and / or service requests are completed to user satisfaction.
  • Provides suggestions of new processes to enhance customer service.
  • Understands the business and clinical processes and the operational environments of assigned customers.
  • Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of technology solutions. Personal Development :
  • Seeks to improve talents and skills consistent with overall IS direction.
  • Takes direction from senior support staff.
  • Develops skills based on field experience.
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