Bellman

Anantara

Doha, Qatar

منذ 3 يوم

Job Description

To anticipate all guest needs and handle all guest inquiries

To participate in the effective day to day operation at the Bell service desk.

To oversee the effective day to day operation at the Buggy Station

To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.

To ensure lobby area is clean and tidy at all times.

To ensure the buggy is kept clean at all times.

All drivers to carry their license at all times.

Only drivers with valid buggy license should be using the buggies

Speed of driving at all times not to exceed brisk walking pace

Give way to pedestrians and other buggies if required.

When going around turns, the bellman / buggy driver should reduce speed and ensure he does not hit objects around the resort

To greet and acknowledge all guests, welcoming them in a polite and friendly manner.

To assist guests who require special attention

Assist guests with the luggage, and provide a luggage storage service for guest.

Luggage buggies should not be overloaded or any part of the load hanging which may cause injuries to others.

Take the vehicles to the car wash on a regular basis making sure they are clean from the in and outside at all times.

Report any accidents and damage on the buggy to the Buggy coordinator / bell captain / Security immediately

Avoid using the mobile / radio phone when guests are in the buggy and always use the hands free set whilst driving.

Act as a sales person of all Anantara properties by promoting hotels facilities and products.

To coordinate delivery of messages and other items to the guest room

Complete all other shift duties as outlined on shift checklist.

To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.

Be aware of and follow all relevant ALOPs and Anantara Policies and Procedures.

Assist all other areas of the hotel when required.

Perform any related duties as requested by the Bell Captain / Buggy coordinator or Concierge Manager.

Qualifications

High School Diploma

Passionate about hospitality and with hotel experience

Positive learning attitude

Good communication skills

Good level of English

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