Bellman
MINOR HOTELS
Doha, Qatar
منذ 4 يوم

Job Description

  • To anticipate all guest needs and handle all guest inquiries
  • To participate in the effective day to day operation at the Bell service desk.
  • To oversee the effective day to day operation at the Buggy Station
  • To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
  • To ensure lobby area is clean and tidy at all times.
  • To ensure the buggy is kept clean at all times.
  • All drivers to carry their license at all times.
  • Only drivers with valid buggy license should be using the buggies
  • Speed of driving at all times not to exceed brisk walking pace
  • Give way to pedestrians and other buggies if required.
  • When going around turns, the bellman / buggy driver should reduce speed and ensure he does not hit objects around the resort
  • To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
  • To assist guests who require special attention
  • Assist guests with the luggage, and provide a luggage storage service for guest.
  • Luggage buggies should not be overloaded or any part of the load hanging which may cause injuries to others.
  • Take the vehicles to the car wash on a regular basis making sure they are clean from the in and outside at all times.
  • Report any accidents and damage on the buggy to the Buggy coordinator / bell captain / Security immediately
  • Avoid using the mobile / radio phone when guests are in the buggy and always use the hands free set whilst driving.
  • Act as a sales person of all Anantara properties by promoting hotels facilities and products.
  • To coordinate delivery of messages and other items to the guest room
  • Complete all other shift duties as outlined on shift checklist.
  • To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.
  • Be aware of and follow all relevant ALOPs and Anantara Policies and Procedures.
  • Assist all other areas of the hotel when required.
  • Perform any related duties as requested by the Bell Captain / Buggy coordinator or Concierge Manager.
  • Qualifications

  • High School Diploma
  • Passionate about hospitality and with hotel experience
  • Positive learning attitude
  • Good communication skills
  • Good level of English
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