What will I be doing?
As Reservations Manager, you are responsible for contributing towards the achievement & optimization of rooms revenue targets as per the Commercial Plan;
leading the Reservations team to deliver exceptional customer service, and ensuring the highest quality standards in line with Brand.
The Reservations Manager will work with all commercial specialists to execute & optimize future and repeat business opportunities.
Specifically, you will be responsible for performing the following tasks to the highest standards :
Optimize revenue capture; maximising occupancy & ADR
Reviewing and revising revenue strategies based on demand & reservations' patterns
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
Work with the Sales and Events Teams to optimize corporate and group capture; manage room blocks
Manage third party sites and agents to ensure proper implementation of reservations procedures, and maximise conversion ratios
Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, billing and processing
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Assist in the recruiting, managing, training and developing of the Team
Participate in the organisation of hotel promotional activities
What are we looking for?
A Reservations Manager at Waldorf Astoria is always working on behalf of our Guests and working with other Team Members.
The successful candidate should maintain the attitude, behaviours, skills, and values that follow :
Previous Hilton systems experience (OnQ, iDeaS, Delphi)
Previous experience in a Luxury Branded Hotel
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organisation and planning skills
Accountable and resilient
Flexibility to respond to a range of different work situations, and ability to work efficiently under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Previous experience in the same or similar role in Qatar, or GCC
Arabic language (spoken, read, written)
Previous pre-opening experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!