Digicare Team Leader
منذ 1 يوم
source : ExploreJobs

DohaDigitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for.

From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide.

From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers experience of Vodafone to help us become a truly admired company.

With us you will lead, motivate and develop the Team. Establish direction and strategy. Align, support and hold accountable internal and external stakeholders / partners.

Demonstrate clear planning skills and maintain sufficient knowledge across existing / new products and systems. Proactively identify and resolve issues and report trends reported via social media and chat platforms.

Strive to provide unmatched customer experience and competitive advantage across all areas within their remit. Improve over-

all customer relationship and function in the Digital team for Vodafone Qatar to deliver best in class Customer Experience-

delivering on our vision of being the most admired brand in Qatar, accountable on analytics , monitoring online chat and social media channelsApply if you have : Minimum of 2 years experience in a senior agent position in customer operationMandatory Call centre experienceStrong people management experienceDemonstrate ability to effectively prioritize and manage time in a rapidly changing environmentProactive, self-

motivated and able to manage own time and prioritiesAble to deliver under highly stressful environments and to tight deadlinesExcellent communication skills in English (both verbal & written).

Arabic an adavantage.Good working knowledge of MS Outlook, Excel, Word, PowerPointHere at Vodafone were always moving, always growing and adapting.

Its this attitude and approach that has allowed us to create a continuous culture of development ensuring were always streets ahead of our competitors and continue to attract and secure the best talent around.

What makes our Vodafone Qatar a great place to work? Its simple really. We challenge the business to move forward, and in return can offer you no shortage of exciting projects designed to encourage growth and success.

Hard work is valued and rewarded with us and we can offer you a world of opportunities for future development, and a culture that makes you truly proud to work here.

Sound like the corporate function youd like to be part of?Get on board today!Commitment from VodafoneVodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded.

We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences -

we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company.

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