Project Manager - Customer Service
PS Tech
منذ 5 يوم
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To provide Ashghal customers with a worldclass service through resolution of their queries and consistentlyprovide high standards of care throughout their interaction withthe customer.

The Project Manager will be responsible for assigningwork and agents to interact with customers on the phone andface-to-face at the corresponding footfall and call arrivalpatterns

Principal Accountabilities

Planning and Defining Scope. Activity Planning andSequencing. Ensure the operational managers gather appropriatedata. Define project activity constraints and assumptions.

Identify COPC standards that can impact the project. ResourcePlanning : Assist operational managers on resource issues. Ensure there are criteria that establish resource needs.

TimeEstimating Include time estimates for quality control. Alignthe schedule to the customer's expectations Analyze theschedule for various impacts.

Communicate with vendors onschedule status. Analyze cost estimates for potential impacts onskills, equipment, and materials.

Collect all estimates beforetotaling. Be aware of events that can affect the budget'smonthly reports. Ensure cost estimates are entered into thebudget correctly.

Ensure there is significant time allocated forquality activities. Discuss risk potentials at all meetings. Identify people to correct quickly potential risks.

Identifypeople that can do evaluations of issues. Ensure that riskmanagement has the time in the schedule to do a proper job.

Havecontractors use a standardized Gantt chart. Consider learningcurve analysis for training activities and results. Factor intotime and cost estimates the implications of the learning curve.

Ensure there are standards and templates if general administrativesoftware is used.

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