Project Lead
Marriott International
Doha, Qatar
22h ago
source :
  • Demonstrates and communicates keydrivers of guest satisfaction for the brand’s targetcustomer.
  • Analyzes service issues andidentifies trends.
  • Makes and executes thenecessary decisions to keep property moving forward towardachievement of goals.
  • Works with hotelmanagement team to develop an operational strategy that is alignedwith the brand’s business strategy and leads itsexecution.
  • Monitors hotel operations salesperformance against budget.
  • Reviews reportsand financial statements to determine hotel operations performanceagainst budget.
  • Coaches and supportsoperations team to effectively manage occupancy & rate,wages and controllable expenses.
  • Reviews theWage Progress Report and compares budgeted wages to actual wages,coaching direct reports to address problem areas and holding teamaccountable for results.
  • Champions thebrand’s service vision for product and service deliveryand ensures alignment amongst the hotel leadershipteams.
  • Develops systems to enable employees tounderstand guest satisfaction results.
  • Communicates a clear and consistent message regardingdepartmental goals to produce desired results.
  • Reviews guest feedback with leadership team and ensuresappropriate corrective action is taken.
  • Responds to and handles guest problems andcomplaints.
  • Stays visible and interfaces withcustomers on a regular basis to obtain feedback on quality ofproduct, service levels and overall satisfaction.
  • Creates an atmosphere in all Rooms and Food and Beverageareas that meets or exceeds guest expectations.
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