The Waiter / Waitress is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner.
He / she is also responsible for delivering food items to guests and ensuring order is accurate and timely.
Education & Experience
High School diploma or equivalent and / or experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Heavy work - Exerting up to 100 pounds of force occasionally, and / or 50 pounds of force frequently and / or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
Coordinating food orders to support timely and efficient delivery to each guest.
Ensuring proper food safety and sanitation standards to ensure guest safety.
Delivers food from kitchen to the appropriate guest.
Checks supplies in the serving areas and restock accordingly to ensure sufficient supply.
Remember a large amount of orders and to deliver them in a timely manner, and work well with servers, cooks and other leaders.
Having full knowledge of the table numbers in the venue, seating positions, menu items, and ingredients.
Check, maintain and control inventory of food items.
Put away food stock and dry goods according to established standards.
Keep all work areas clean and properly stocked according to the current meal period.
Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.
Complete daily opening and closing duties and cleaning according to established side-work checklist.
Answer the phone in an attentive, courteous and efficient manner.
Assist fellow employees as needed throughout the shift.
Provide service to guests in waiter’s absence as needed.
Ensure overall guest satisfaction.
Performing other duties as assigned.
COMPANY OVERVIEW : Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.
We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.
Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
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