Guest Relation Agent
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha Qatar
2d ago
source : HireeJobsGulf

Job Number 22112143 Job Category Rooms Guest Services Operations Location Sheraton Grand Doha Resort Convention Hotel Al Corniche Street Doha Qatar Qatar VIEW ON MAP Brand Sheraton Hotels Resorts Schedule FullTime Relocation N Position Type NonManagement Located Remotely N When you join the Sheraton family you become a member of its global community We ve been a place to gather and connect since 1937 At Sheraton associates create a sense of belonging in more than 400 communities around the world We welcome guests through engaging experiences and thoughtful service If you re a team player who is excited to deliver a meaningful guest experiences we encourage you to explore your next career opportunity with Sheraton POSITION SUMMARY Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area e g Restaurant Bar Front Desk Business Center Lounge etc Respond to guest requests for special arrangements or services e g transportation reservations dry cleaning by making arrangements or identifying appropriate providers Respond to special requests from guests with unique needs and follow up to ensure satisfaction Gather summarize and provide local area knowledge to inform guests about the property and the surrounding area amenities including special events and local activities Contact appropriate individual or department e g Bellperson Housekeeping Food Beverage Server as necessary to resolve guest call request or problem Report accidents injuries and unsafe work conditions to manager and complete safety training and certifications Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees Comply with quality assurance expectations and standards Stand sit or walk for an extended period of time or for an entire work shift Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law

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