Serves as the fixitright coordinator of the main workshop He clarifies customers concerns by road testing vehicles and informs the customer of diagnosis Coordinates with the technical training group for all technical related issues Promote the Fixitright the first time theme to the department Ensure that all staff applies the fix it right concept by providing information relevant to Quality improvements Report repeat repair jobs during FIR meeting and recommend countermeasures to the FIR team All recommended countermeasures must be communicated to the workshop floor Clarify customers concerns by road testing vehicles and give report based on findings Performs road test and clarify the concerns of the customers Assist service advisors with explanations to customers regarding concerns and action required or taken Keep a record of all diagnosed vehicles with details of symptoms and probable countermeasures Keep a computer record of all vehicles which undergone diagnosis and had been given a successful countermeasures with photos and details of action repair Report noncompliance with quality processes recommend and implement countermeasures Give recommendations suggestions to foreman on ways and means to improve the technicians work performance in technical aspects Liaise with workshop foreman and QC road tester to ensure quality Help in maintaining and enhancing the quality control system processes and policy Coordinate with all QC Road Testers Foreman for all vehicles that requires attention