Job purpose : Build relationship with customers and maximize sales opportunity, whilst maintain store in terms of image, product and operations, and delivering the best customer experience.
2-3 years of experience in retail preferred in the HOME section.
Prefer Female Moldovan, Ukranian, Romanian, Hungarian, Filipino & Arab nationalities.
Knowledgeable in Home & Furniture is a must.
Fluent in English, however any additional languages would be beneficial.
Computer skills to include operation of retail point of sale system, Word, Excel and email.
Strong relationships skills and ability to maintain long-term with clients and community and understands the needs and changes of the market.
Strong teamworking and relationship skills.
Organization and problem-solving skills.
Strong verbal communication skills.
Strong networking and clientele skills.
A positive, outgoing, high energy personality able to thrive within
Capture customer data all the time.
Proactively take possible actions to maintain a long term relationship with customers.
Participate in the organization of In-store & Promotional events, as per Shop in Charge guidelines.
Ensures superlative customer service standards, in order to meet customer expectations.
Solve customer complaints in a professional and positive manner, always offering follow up.
DUTIES AND RESONPONSIBILITIES :
Provide customer service and respond to consumer inquiries and complaints.
Strive to achieve store sales objectives by ensuring sales in the area of responsibility.
Increase the units per operation rating by an effective customer service and selling techniques.
Ensure customer satisfaction as a primer goal, by implementing company policies.
Price, stack and display items for sale, and keep the store tidy and attractive
Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
Ensure product merchandising and display arrangements are managed in accordance with company procedures, in order to guarantee customer satisfaction.
Control of merchandising of the different area patterns under responsibility, in order to guarantee an adequate assortment of that area.
Undertake all activities required by Store Manager or Assistant in order to ensure customer service and to keep the store up to Standards (sorting, stockroom activities, labeling, etc.)
Operate cash registers and accept payment, or prepare finance arrangements through, for example, invoices and contracts, if authorized by the Store Manager.
Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived.
Ensure the good rotation of products by implementing Store Manager and Merchandising Department guidelines.
Monitor the most sold items / patterns and those that have been sold out, communicating it immediately to the Assistant or Store Manager.
Check received goods, checking out defectives; inform the Store Manager.
Understand the specificity’s and values of our products in order to promote them.
Package goods for customers and arrange delivery.
Participate in stocktaking (counting and describing the goods in stock)
Arrange for the repair of damaged goods / alterations or advise on needed repairs.
Provide input while ordering items.
Be aware of health, safety and welfare issues and practices
Notify the Assistant or Store Manager of any incidences.
Inform the Sales Supervisors / Store Manager about real and potential problems.