Information Technology
Leonardo DRS
Doha, Qatar
9h ago
source : drjobs.ae
  • Provides IT support, training,and orientation for new technology users
  • Offers troubleshooting, support, and repair when ITequipment or networks malfunction
  • Providesphone, live chat, or in-person support, depending on theorganisation's scope
  • Asks directedquestions regarding equipment and networks to assess ITissues
  • Follows scripts to provide effectiveand well-tested support
  • Walks clients throughsolutions to solve problems and directs questions to supervisors orspecialists when necessary
  • Demonstrates greatcustomer service skills, listens carefully, and exercisespatience
  • Documents daily tasks, training, andsupport sessions to inform the department and organisation betterregarding IT support needs
  • Maintains recordsof hardware and software inventory
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