IT Service Manager
QATAR COMPUTER SERVICES
قطر
منذ 5 يوم
source : tanqeeb
  • Lead the design, implementation, and improvement of service ownership and a service taxonomy, service level management, the service catalog and service portfolio management
  • Oversee ITIL service operations and transitions activities, including incident management, problem management, request management, knowledge management, change management, and configuration management
  • Help articulate and execute a strategy for service management-related communications.
  • Enable continual service improvement through the effective use of metrics in support of key performance indicators and critical success factor used to manage service delivery
  • IT Service Management Tools and Reporting, including the analysis, implementation, and system administration of enterprise ITSM tools;
  • understanding and effective use of key performance indicators for managing service delivery; and the design and provisioning of self-

    service, ad-hoc, and standardized reports for management support, and operational and strategic planning

  • Act as a guide and mentor for QU- Information technology staff in the understanding and application of ITSM processes
  • Skills

  • A Bachelor degree in IT or equivalent.
  • Minimum 7 years of Experience.
  • Ensure proper service delivery.
  • Leadership and teamwork.
  • قدِّم طلب ترشيحك
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    إزالة من الإشارات المرجعية
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    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
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