Room Service Assistant Manager
W Hotels
Doha, Qatar
منذ 15 ساعات
source :
  • Conducting Day-to-Day RoomService Operations
  • Ensures compliance with allRoom Service polices, standards and procedures.
  • Assists with the handling and service of all room servicehospitality suites and group sales functions.
  • Supervises daily shift operations.
  • Helps to manage the delivery of amenity packages and VIPgifts.
  • Ensures all employees have propersupplies, equipment and uniforms.
  • SupportingManagement and Coaching of Room Service Team
  • Provides direction to Room Service employees to sell andservice in-room dining.
  • Supervises staffinglevels to ensure that guest service, operational needs andfinancial objectives are met.
  • Sets a positiveexample for guest relations.
  • Communicatesperformance expectations in accordance with job descriptions foreach position.
  • Provides feedback toindividuals based on observation of service behaviors.
  • Handles employee questions and concerns.
  • Supervises Room Service in the absence of the RoomService Manager.
  • Participates in the employeeperformance appraisal process, giving feedback asneeded.
  • Assisting Room Service Financial andBudgeting Goals
  • Understands the impact ofdepartment s operation on the overall property financialgoals.
  • Participates in department meetings andcontinually communicates a clear and consistent message regardingthe departmental goals to produce desired results.
  • Utilizes budgets, operating statements and payrollprogress reports as needed to assist in the financial management ofdepartment.
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