Customer Service Technician
Michael Baker International
منذ 3 ساعات
source :

Roles andResponsibilities

  • Understand and operate Air Force IWIMS data collectionprogram to initiate and track work orders
  • Receive trouble calls via telephone and email and enterdata into IWIMS assigning the proper tracking andurgency.
  • Categorize service calls according toAir Force direction and interpretation of customerrequirements.
  • Collect and maintain customerfeedback. Provide statistics upon government request.
  • Process Dig Permits and utility outages asnecessary.
  • Generate work order statisticalreports as needed.
  • Become familiar with thefunctions and responsibilities of AF Civil Engineer shops andcontractor functions and responsibilities.
  • Operate Land Mobile Radio to communicate with techniciansin the field.
  • Become familiar with theprocessing of AF 332 work requests.
  • Participate in monthly inspections of data collected andreports provided to ensure validity.
  • Responsible for other duties assigned bymanagement.
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