Ensuring Client TechnologyNeeds are Met
Usescomputers and computer systems (including hardware and software) toprogram, write software, set up functions, enter data, or processinformation.
Monitors, verifies and managesthe acquisition and maintenance of property basedsystems.
Analyzes information, identifiescurrent and potential problems and proposes solutions.
Maintains, inspects and repairs equipment.
Inspects and verifies the maintenance of the equipment orthe environment.
Verifies that computer andnetwork operations are monitored at the property, backup / recoveryfunctions are performed on scheduled basis and administrationfunctions for hardware, operating and application systems aremaintained and completed on consistent basis.
Manages IR activities to ensure the propertyinfrastructure and applications systems are functional at alltimes.
Verifies solutions are consistent withthe client’s needs and brand specific IRenvironment.
Administers and maintains mailand email.
Maintains inventories and managesIT hardware / software.
Provides Internetsupport and maintenance (if applicable)
Provides cable management support.
Generates systems communications for property users tointroduce new applications, provide user tips, alert users ofsystem problems and inform staff of progress or status.
Consults on specific application issues orhardware / software problems.
Provides feedbackto Lodging IR on application functional performance and systemperformance.
ManagingProjects and Policies
Uses relevant information and individual judgment todetermine whether events or processes comply with laws,regulations, or standards.
Monitors processesand evaluating information according to SOP and LSOPrequirements.
Enforces IR policies andstandards protecting company hardware, software and other resourcesat the property.
Directs maintenance ofequipment and installed software applications inventory forproperty ensuring compliance with licensing regulations.
Maintaining Information Systemsand Technology Goals
Develops specific goals and plans to prioritize,organize, and accomplish your work.
Performsan assessment of needs, ensuring compliance with brand specificstandards, budget and capital requirements.
Determines priorities, schedules, plans and necessaryresources to ensure completion of any property projects on scheduleand according to specification.
Verifiesproblems are correctly reported, routed, tracked and solved, withthe system user being informed of situation at alltimes.
Verifies proper assetmanagement.
Performs on-site monitoring of allprojects.
Verifies that regular on-goingcommunication is happening in all areas of responsibility to createawareness of business objectives and communicates expectations,recognizes performance and produces desired businessresults.
Demonstrating and Applying IRKnowledge
Keepsup-to-date technically and applies new knowledge to yourjob.
Demonstrates knowledge of job-relevantissues, products, systems, and processes.
Provides technical expertise and support.
Serves as a rolemodel to demonstrate appropriate behaviors.
Utilizes interpersonal and communication skills to lead,influence, and encourage others; advocates sound financial / businessdecision making;
demonstrates honesty / integrity; leads byexample.
Celebrates successes and publiclyrecognizes the contributions of team members.
Provides a technical perspective to information needsalong with cost / benefits understanding in an influencingrole.
Managing andConducting Human Resource Activities
Verifies employees are treated fairly andequitably.
Verifies property policies areadministered fairly and consistently.
Provides information to supervisors, co-workers, andsubordinates by telephone, in written form, e-mail, or inperson.
Informs and / or updates the executives,the peers and the subordinates on relevant information in a timelymanner.
Analyzes information and evaluatesresults to choose the best solution and solve problems.
Coordinates property efforts, prioritizes needs andcommunicates those needs to IR Shared Services and other systemsstaff.
Manages vendors for property ITrequirements functioning as escalation point for problemresolution.