The Role THE ROLE The Bellman is responsible for providing porterage services as well as creating an exceptional and memorable moments to all guests.
The Bellman is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand.
In joining the team for a pre-opening journey, the Bellman has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.
RAFFLES HOTELS AND RESORTS An oasis for the well-travelled since 1887 reinterpreted for the 21st century traveler, Raffles has been synonymous with luxury, glamour and extraordinary service for well over a century.
Born in Singapore, the brand has since extended its network all around the world, welcoming the influential community of each destination.
Whether you come to drink, dine, celebrate or simply to unwind, the outstanding personalities working at Raffles know better than anyone else how to ensure that you "Arrive as a guest, Leave as a friend, and Return as family".
KEY ROLES & RESPONSIBILITIES - Takes responsibility and ownership in creating personal connections through emotional luxury between bellmen and guests - Ensure that all guests' luggage and items are received and delivered promptly and properly upon arrival and departure - Deliver all guests' luggage in an efficient and courteous manner ensuring no damage is caused to the items - Ensure all mails and packages are delivered promptly and handled in a systematic and efficient way - Maintains communication channels with all departments of the hotel - Ready to undertake all roles and functions of the Bellman Team - Assists other hotel department functions when the need arises - Maintain inventory levels and general upkeep of equipment and operating supplies - Upkeep personal grooming standards, ensure discipline, and efficiency of duties - Training and coordination with supporting departments - Intuitively anticipates through observation and interactions guests' needs and wants and orchestrates unique experiences - Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
An attractive employer offering more than 100 professions across the 5 continents. We are much more than a world leader.
We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms.
As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.