Coordinate with security andexternal partners during emergencies and routine events includingfire alarms, door alarms and lost or missing items.
Dispatch security officers, fire patrol officers, and EMSpersonnel as required.
Provide exceptionalcustomer service while supporting external partners with requestsvia email and / or phone.
Able to think outsidethe box and solve problems with resources at hand.
Assist in conducting investigations and able to updaterequestors in a timely manner.
Monitor firealarm systems, investigate and document as they come in to theinternal fire team.
Maintain and accuratelylog all equipment and keys signed out and returned bysecurity.
Properly document every incidentthat comes into the SOC and escalate to management asneeded.
Assist during afterhours with routinebadging requests.