Head Of Service Quality And Retail
Gulf Jobs Service
Qatar
منذ 5 يوم
source : Waytogulf

Job Description : -

Our client, a Middle East based bank is looking for

team in Qatar.

The ideal candidate, who reports to the AGM of

Retail Banking, has to evaluate the adequacy of

controls in place over the day-to-day operations in

order to develop, monitor, implement and evaluate

the achievement of business plans for the branches.

Job Responsibilities :

  • Maintain high standards of confidentiality to
  • safeguard commercially sensitive information.

  • Ensure measures for Service Quality are developed
  • and performance tracked against the same.

  • Improve processes during the conduct of the
  • Quality Control reviews in order to reduce

    operating costs.

  • Identify problem areas, in retail branches as
  • well as recommend the required corrective actions.

  • Oversee development activities of branches and
  • introduction of new services to meet customer

    needs.

    Qualification Requirements :

  • University degree in Business Administration with
  • specialization in Banking and Finance or Sales and

    Marketing from a recognized university, ideally

    with Professional Certification such as CQIA / CQA.

  • At least ten to twelve years of related experience of
  • which a minimum of three to six years should be in a similar

    position, preferably in a bank in the GCC.

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