Responsible for the achievement of the agreed salesvolumetarget and all other agreed qualitative targets as specifiedinthe quarterly target agreement process.
ActiveProspecting (Lead Generation); proactive and incooperation with theCRM department
Lead follow-up / Sales Funnel process (inaccordance withdealership guidelines) on both Auto line and Salesforce
Prospect / Customer data transfer to CRM (data tobeprocessed in CRM, Lead Management system); the dealershipwillensure that all allocated prospects / customer remain withthededicated Sales Consultant
Weekly update with Servicedepartments on customer serviceactivities; complaints
Supports the Brand Manager to achieve the Sales,profitability, leadgeneration and quality objectives.
Ensure a high andconsistent level of communication betweenAftersales, Marketing,Finance, CRM and the Brand Managerat the dealership concerning allRolls-Royce sales activities.
Achievement ofquantitative and qualitative sales targets
Prepare andcarry out sales process as per defined dealershipstandards customercontact- need analysis (+subsequent LeadManagement / Follow-upprocess)- demo drive- negotiation- offer-contract- vehicle handover (delivery)- post-delivery follow-up-complaint management
Participate in all proposed andagreed training activities (e.g.Brand Behaviour, Product).
Carry out customer retention activities
Ensure and carry out customer complaint process (inaccordance withdealership guidelines)
To conduct regular lost-salesanalysis and deduction ofcounter measures to minimize lost sales
Ensure consistent data transfer (prospect, customerdata) onboth Sales force and Auto line including all updates toBrandManager
To define sales training requirements andensure providingproper coaching / training program.
In-depth experience in luxury retail (ideally luxuryautomotiveretail)
Alternatively, in-depth experience in premiumautomotiveretail
Perfect understanding ofneeds / requirements and handling ofluxury customersJob DetailsPosted Date : 2019-11-18 Preferred Candidate Career Level : MidCareer Nationality : Algeria;
Jordan; Lebanon; Morocco; Syria;Tunisia Degree : Bachelor's degree