Reservations Agent
Anantara
Doha, Qatar
4d ago

Job Description

  • Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
  • Adhere to all Standard Operating Procedures.
  • Take personal responsibility for driving up selling, achieving set revenue targets by months.
  • Be fully aware at all times of the Selling Strategy, rates, packages and booking status of the Anantara Hotels & Spas or any Anantara owning resorts.
  • Process and respond within 4 to 8 hours to all reservation requests and inquiries according to company standards.
  • Handle daily trace / follow up reports according to hotel Reservation Office requirements.
  • To attend hotel events, daily shift briefings and training to improve professional skills.
  • Maintain effective office administrative procedures within the hotel Reservation Office that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
  • Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.
  • To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
  • Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
  • Monitor VIP’s reservation by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
  • Warrant correct operation of Banana Island Reservation Office, according to instructions given by Reservation Supervisor and Reservation Assistant Manager.
  • Ensure Reservations procedures for Opera Reservation System & Property Management System are being followed correctly.
  • In depth knowledge of ORS & PMS are required.

  • Maintain a motivational working environment within the department, and with other colleagues in the hotel
  • Proactively promote other sister properties of the Anantara Hotels Resorts - Spas.
  • Understand how the Sales office, Group Sales Department and Front Office relate to the Banana Island Reservation Office.
  • Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.
  • Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the Anantara Hotels Resorts and Spas.
  • Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
  • Take necessary steps to assist hotels with any issues or concerns on all aspects of the reservation process and provide feedback in a timely manner.
  • Liaise with IT in report and faults on telephone lines or computer network and inform your supervisor on the same.
  • Qualifications

    With 2-5 years of experience in the same field in hotel industry

    With excellent Arabic and English communication skills (oral and written)

    With pleasing personality and a well focused individual

    Able to handle pressure at work and capability to multi-task

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