Call Center Supervisor Responsibilities : Training, coaching, and leading call center representatives as they provide support for customers.
Answering agents’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.
Leading team meetings, pre shift briefing, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices and explain expectations to employees.
Assisting team members in identifying trends and establishing call center goals and target sales and average transaction.
Ensuring staff members are achieving desired service levels and taking corrective action, as needed. Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Doing online ads , daily posting and coordinating with company designer in accordance with posting plan and marketing calendar.
Taking on other tasks or projects to support employees, other managers, and call center operations. Job Details Posted Date : 2020-07-21Job Location : Doha, QatarJob Role : Customer Service and Call CenterCompany Industry : Heavy Industry & Metallurgy Preferred Candidate Career Level : Mid CareerDegree : Bachelor's degree