Rooms Controller
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha, QA
منذ 20 ساعات
source : HireeJobsGulf

Posting Date Apr 26 2022 Job Number 22067434 Job Category Rooms Guest Services Operations Location The RitzCarlton Doha P O Box 23400 Doha Qatar Qatar VIEW ON MAP Brand The RitzCarlton Schedule FullTime Relocation N Position Type NonManagement Located Remotely N At more than 100 awardwinning properties worldwide The RitzCarlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over We invite you to explore The RitzCarlton POSITION SUMMARY Assign room according to guest request and preferences whenever possible Preregister designated guests and prepare key packets Organize and coordinate checkin preregistration procedures for arriving groups Review Track Accommodate requests for room checkout changes when possible communicate status to appropriate staff Confirm reservations and cancellations Review outoforder rooms daily Ensure rates match market codes and document exceptions Verify and adjust billing for guests File guest paperwork or documentation Set up process all guest checkins checkouts Activate room keys Secure valid payment Identify any overcommitments Perform duplicate reservation checks block rooms Run daily reports Follow up with guests to ensure their requests or problems have been met to their satisfaction Receive record and relay messages accurately completely and legibly Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Coordinate tasks and work with other departments Serve as a departmental role model Develop and maintain positive working relationships with others support team to reach common goals Comply with quality assurance standards Stand sit or walk for an extended period of time Enter and locate information using computers and or POS systems Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law

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