Head Waiter/Waitress
Doha, Doha, Qatar
منذ 5 يوم

Position Objective :

Primary responsible in maintaining the restaurant’s revenue, profitability, and quality goals by ensuring efficient restaurant operation and maintaining high production, productivity, quality, and customer-service standards.

Secondary responsibility is to lead by example, uplift staff during busy moments in fast-paced environment, and ensure that restaurant runs smoothly and customers have pleasant dining experiences.

Job Roles and Responsibilities :

  • Coordinate daily Front of the House and Back of the House restaurant operations;
  • Deliver superior service and maximize customer satisfaction;
  • Respond efficiently and accurately to customer complaints;
  • Regularly review product quality and research new vendors;
  • Estimate future needs for goods, kitchen utensils and cleaning products;
  • Ensure compliance with sanitation and safety regulations;
  • Manage restaurant’s good image and suggest ways to improve it;
  • Train new and current employees on proper customer service practices;
  • Implement policies and protocols that will maintain future restaurant operations;
  • Opening and closing procedures;
  • Other related task as assigned.
  • Qualifications :

  • Proven work experience in a restaurant, managerial position preferably
  • Proven customer service experience
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software
  • Strong leadership, motivational and people skills
  • Acute financial management skills
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    بريدي الالكتروني
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