Your new role
You will play a key role as part of the technical infrastructure services team working collaboratively to drive the business forward.
As 2nd Line Service Desk Analyst, you'll be responsible for achieving your day to day service desk KPIs, have a hands-on approach to incident and request resolution and be proactive in finding resolution.
What you'll need to succeed
You'll need a proven track record of delivering in a similar capacity, you'll need well-developed hands-on technical experience of providing 2nd line support services directly to end users in a modern Microsoft environment.
You'll need good technical knowledge of core Office 365 applications, Microsoft Desktop applications, Exchange Online, SCCM.
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