Hygiene Manager Short Term Project
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha Qatar
منذ 4 يوم
source : HireeJobsGulf

Job Number 22105697 Job Category Procurement Purchasing and Quality Assurance Location W Doha West Bay Zone 61 Doha Qatar Qatar VIEW ON MAP Brand W Hotels Schedule FullTime Relocation N Position Type Management Located Remotely N Boldly coloring outside the lines of luxury W turns the traditional notion of the extravagant hotel on its head Our irreverent attitude and taste for excess redefine revelry for the modern jet set Our guests have a lust for a life less ordinary that drives them to demand more experience it all and hit repeat We share our guests passions providing insider access to what s new and what s next Moderation is not in our vocabulary and we know that lust for life demands more not less W guests soak it in and live each day with a mantra Detox Retox Repeat If you re ready to create the energetic W scene that is magnetic to everyday disruptors around the world then we invite you to explore a career with W Hotels JOB SUMMARY The position is responsible for implementing quality assurance processes that meet the company s mission and brand standards target customer needs ensure employee satisfaction and focus on continuous improvement at the property level This position champions the Quality function and builds support for change CANDIDATE PROFILE Education and Experience 2year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major 3 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area OR 4year bachelors degree in Business Administration Hotel and Restaurant Management or related major 1 year experience in the guest services front desk housekeeping sales and marketing management operations or related professional area CORE WORK ACTIVITIES Managing Quality Assurance Goals Coaches managers on adopting the Total Quality Management leadership style Conducts monthly audit to ensure compliance with company and brand standards Makes and executes the necessary decisions to keep property moving forward toward achievement of goals Directs property quality efforts to address critical customer requirements Assists with regional and or companywide implementation of company best practices Facilitates process improvement teams assuring use of the systematic processes and improvement is achievable and measurable Managing Quality Tools Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences Uses data collection methods to compile display track and analyze defect trends Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer Analyzes issues and identifies trends Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken Responds to and handles guest problems and complaints Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction Models service behaviors that meet or exceed guest expectations Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law

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