Multi-Property Director of Food & Beverage Operations(Delta,Autograph, Element City Center & West Bay)
Marriott International, Inc.
Doha, Qatar, Qatar
منذ 2 يوم

SUMMARY

Functions as the strategic business leader of overall food and beverage operation of multiple brand hotels which includes Restaurants, Bars, Room Service and Banquets / Catering, where applicable.

Position oversees the development and implementation of the Food & Beverage strategies and ensures implementation of the brand service strategies and brand initiatives.

The position ensures the food and beverage operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the F&B division.

Develops and implements strategies that deliver products and services to meet or exceed the needs and expectations of each brand’s target customer and property employees and provides a return on investment.

It is a multi-property role and will be overseeing the F&B operations of Delta by Marriott hotel, Al Samriya Autograph Collection, Element by Westin City Center and Element by Westin West Bay Doha hotels.

CANDIDATE PROFILE

Education and Experience

  • Minimum 3-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
  • 3 years experience as Cluster / Multi-property Director of Food & Beverage in a large F&B operation.
  • Hotel opening experience as Director of Food & Beverage is a must.
  • Work experience in luxury brand properties and multiple destinations will be an added advantage.
  • Skills and Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
  • Aligning individual and team actions with strategies and plans to drive business results.

  • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
  • CORE WORK ACTIVITIES

    Developing and Maintaining Food and Beverage Goals

  • Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
  • Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
  • Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
  • Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the division’s financial performance.
  • Establishes challenging, realistic and obtainable goals to guide operation and performance.
  • Strives to improve service performance.
  • Developing and Maintaining Budgets

  • Develops and manages Food and Beverage budget.
  • Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
  • Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
  • Focuses on maintaining profit margins without compromising guest or employee satisfaction.
  • Leading Food and Beverage Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making;
  • demonstrates honesty / integrity; leads by example.

  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
  • Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
  • Ensures that regular, on-going communication occurs in all areas of food and beverage pre-meal briefings, staff meetings, culinary team).
  • Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.
  • Develops food and beverage operating strategies that is aligned with each brand’s business strategy and leads its execution.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.
  • Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Empowers employees to provide excellent guest service.
  • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
  • Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.
  • Managing and Conducting Human Resource Activities

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses restaurant supplies, uniforms, etc.).
  • Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
  • Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and / or concerns.
  • Brings issues to the attention of Human Resources as necessary.
  • Ensures employees are treated fairly and equitably.
  • Coaches team by providing specific feedback to improve performance.
  • Additional Responsibilities

  • Informs and / or update the executives, the peers and the subordinates on relevant information in a timely manner.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
  • Order and purchase equipment and supplies as and when needed for all properties.
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