Store Director
Sephora
Doha, Qatar
منذ 2 ساعات
source : TipTopJob

MISSION : ensure

operational

and commercial standards

ensure

compliance in all areas of

development

of the Management team,

Client Experience

  • Embody Sephora Attitude and set an example in front of the team.
  • Provide support to the team in difficult situations ensuring client’s satisfaction.
  • Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.
  • Take over floor leadership segments and ensure the floor is always managed and covered.
  • Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
  • Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
  • Inspire the team to use digital tools to deliver a customized service.
  • Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.
  • Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
  • Build a strong relationship with Brand Supervisors and follow up on Brand BCs.
  • Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI’s.
  • Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI’s.
  • Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.
  • Sales

  • Implement retail priorities and inspire commercial success.
  • Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.
  • Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.
  • Reinforce sales policies and techniques established at the Sephora University with all team members.
  • Balance and drive the sales target among selective, exclusive and Sephora Collection.
  • Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
  • Create disruptive internal competitions to motivate the team and boost the achievements.
  • Operations

  • Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.
  • Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).
  • In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.
  • Together with the Category Managers, encourage the team and follow established policies and procedures regarding store operations.
  • Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.
  • Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
  • Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.
  • Business

  • Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.
  • Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
  • Establish monthly reports including competitors' activities.
  • Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
  • Develop and propose short- and long-term strategies to drive top and bottom line / brands
  • sales.

  • Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.
  • Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
  • Propose Plan, implement and oversee in-store promotional events or displays.
  • Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.
  • With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
  • Network with other stores and head office departments and take on area responsibilities
  • Network and build relationships with the different departments in Sephora HO and take on area responsibilities.
  • Manage the store’s P&Ls.

  • Propose innovative ideas and opportunities to Head of Operations.
  • People

  • Motivate and develop the Management and store team through daily coaching / observations
  • Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.
  • Increase the team confidence and motivation by praise and feedback for their performance.
  • Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.
  • Ensure the team is attending training and follow up is done after the training is attended.
  • Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.
  • Ensure an addictive beauty experience through performing monthly assessments.
  • Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.
  • Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
  • Over see the annual leave of the team according to business needs
  • Know How

  • Project an exceptional image and body language in accordance with the guidelines set by Sephora.
  • Keep up-to-date on trends and products.
  • Inspire, mentor and coach the team.
  • Relationships

    Internal Relationships

  • Store team (Store Manager / Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.
  • External Relationships

  • Suppliers, Brand promoters / managers / trainers, Security, Cleaning team.
  • Training Knowledge

  • Advanced Product Knowledge.
  • Intermediate knowledge on health and safety procedures.
  • Experience

  • Proven successful role in managing.
  • Minimum 7 to 8 years’ experience in store management.
  • Bachelor's degree.
  • Languages

  • English advanced level for OGCC and intermediate for KSA.
  • Arabic is a plus in OGCC and mandatory for KSA.
  • Competencies

  • Digital orientation / analytical skills / business acumen.
  • Excellent communication skills.
  • Intermediate MS Office skills.
  • Ability to deal with Ambiguity.
  • Commercial & Financial awareness.
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