As the housekeeping supervisor, you will be supervising the Housekeeping associates in achieving the operational objectives of the property.
The role consists on assisting the Head Housekeeper in assigning duties, inspecting and ensuring that the hotel’s facilities are maintained with exceptional standard of cleanliness and sanitary conditions meeting the hotel’s requirements.
Supervises the housekeeping team and inspect guest rooms and common areas surround service areas.
Checks that the housekeeping equipment is in good working order, informing the Head Housekeeper of any anomalies.
Ensures that guest documentation in the rooms is complete and up to date.
Applies the hotel s procedure for handling lost property.
Respects guidelines on the use of cleaning products.
Is responsible for maintaining the cleaning of all rooms and common areas.
Attends guests request and complaints
Assists the inventories stock every month to ensure adequate supplies
Prepares housekeeping associate job assignments.
Records data regarding work assignments, personal actions.
Performs cleaning duties in cases of emergencies or staff shortage.
Makes recommendations to improve service and ensure more efficient operation.
Attends daily meetings and receives special instructions from the Head Housekeeper.
Fills out report and hands over found articles to the lost and found department
Trains and assists housekeeping attendants and advises the Head housekeeper on their performances
Takes note of VIPs, Do not disturb’, Sleep out’, double-lock rooms’ signs and take appropriate actions
Any other duties assigned by the Head Housekeeper
SKILLS & COMPETENCIES
Understanding hotel operations
Planning for business
Education & Experience
Diploma or vocational training in hospitality
A Minimum of two years’ experience as a Housekeeping Supervisor
Hotel pre-opening experience is a plus