Guest Relations Supervisor (W Insider)
Marriott International, Inc.
Doha
منذ 2 يوم

SUMMARY

Build and leverage relationships in the right places with the right people to provide exclusive access for the W guest to what is latest and hottest in the city.

To interact with guests proactively before and after arrival. To keep a continually refreshed storehouse of experiences.

Find what is special and make it happen. Whatever it takes. To collaborate with every Talent member to ensure guests’ experiences are elevated through all touchpoints.

To work with your entire team to find out their individual passions and knowledge to share with guests. To spread the W Insider culture, by helping your team be W Insiders, too.

To Be the voice of the W Brand in all the hottest, newest, coolest places, and pass information to Marketing and PR, and to make yourself known in an authentic and likable way

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process.

Develop / maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications;
  • ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

    Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

    Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

    Ensure adherence to quality standards. Enter and locate information using computers / POS systems. Stand, sit, or walk for an extended period of time.

    Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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