Should have 5+ years of experience working with Government Bodies, Multinational and multicultural organizations in the same manner .
Assist in identification and resolution for a problem involving a program, machine, data or system software.
Installation of new pc’s, Tablet pc’s, configure smart phones for users, install software and configure Client specific soft wares.
Assist with problem resolution and coordinating problem solving with staff
To proactively provide information to users on progress of outstanding support calls.
Liaise with colleagues in the ITC team to ensure continuity of service for all users.
Respond to common enquiries or complaints from customers, management, or members of the ITC team according to design policies and procedures.
Provide Weekly reports to the Management on the status of the calls / work completed and reason for any pending calls
Responsible for end user workstation relocation
Assist in new setup and making sure their IT needs are fulfilled as per the agreed SLA
Asset Tracking and Inventory register
Education, Knowledge / Skills and Experience :
Degree in IT related field.
7+ years of proven experience in IT operations which must include MS office products, operating system environment, printers and different help desk software’s
Excellent verbal and written communication skills.
Entry level Knowledge of MS CRM 365
Gain skill and confidence in thinking quickly under pressure.
Enjoy the thrill of multi-tasking.
Microsoft Certifications recommended
Basic Knowledge of Active directory
Sound knowledge of Laptop encryption and security