IT Technical Support
Vistas Global
منذ 3 يوم

Job Description

Should have 5+ years of experience working with Government Bodies, Multinational and multicultural organizations in the same manner .

Responsibilities :

  • Assist in identification and resolution for a problem involving a program, machine, data or system software.
  • Installation of new pc’s, Tablet pc’s, configure smart phones for users, install software and configure Client specific soft wares.
  • Assist with problem resolution and coordinating problem solving with staff
  • To proactively provide information to users on progress of outstanding support calls.
  • Liaise with colleagues in the ITC team to ensure continuity of service for all users.
  • Respond to common enquiries or complaints from customers, management, or members of the ITC team according to design policies and procedures.
  • Provide Weekly reports to the Management on the status of the calls / work completed and reason for any pending calls
  • Responsible for end user workstation relocation
  • Assist in new setup and making sure their IT needs are fulfilled as per the agreed SLA
  • Asset Tracking and Inventory register
  • Education, Knowledge / Skills and Experience :

  • Degree in IT related field.
  • 7+ years of proven experience in IT operations which must include MS office products, operating system environment, printers and different help desk software’s
  • Excellent verbal and written communication skills.
  • Entry level Knowledge of MS CRM 365
  • Gain skill and confidence in thinking quickly under pressure.
  • Enjoy the thrill of multi-tasking.
  • Microsoft Certifications recommended
  • Basic Knowledge of Active directory
  • Sound knowledge of Laptop encryption and security
  • بلغ عن هذه الوظيفة

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