Providing 1st line technical support to customers taking enquiries by phone and email Agents shall be receiving logging and solving issues related to IT helpdesk through interfering in technical details and troubleshooting that could be solved over different communication channels like accessing user machine remotely instruct the caller by phone send detailed resolution steps by email provide required support on site Dealing with problems for desktops laptops tablets mobile devices etc software programs Asking questions about the problem and explaining possible solutions Responsible for installation on devices Computers laptops Printers Network Printers scanners or any other IT equipment s Supporting users on OS iOS MS Office and any other applications and software s used by Client staff developed by Client or supported by Client Troubleshoot first level network issues and escalate to desired section where needed Updating knowledge bases with details of common problems which customers can view online Using helpdesk software to log calls with descriptions of issues progress and solutions To be able to work in different 8 hour day shifts covering 24X7X365 To be able to freely communicate in Arabic and English Bilingual
Ensure full availability ofService Desk telephone and email support during shift.Provide telephone and... and review work instructions to helpdeal with similar incidents and requests. Takefull ownership of all...
Updating Concept Evolution accurately and appropriately with feedback from site management and staff. Ensure the reactive calls are attended in proper time frame as per the job pri...
DUTIES &RESPONSIBILITIES. Maintain IT Assets register databaseCo Ordinate with Suppliers and ensure that all servicelevel agreements are met Initiate customercontact, escalate to appropriate...
And solving issues related to IT helpdesk through interfering in technical details and troubleshooting... provide required support on site Dealing with problems for desktops. laptops. tablets. mobile devices...
Years. experience working in a Windows environment. Windows 10, Collaboration Apps and Office 365. PChardware, Printers, computer peripherals, Mobile devices(Android). Remote Desktop Support...
Job Description. IT Technical Support for MOPH End Users. (External MOPHdepartment locations... ormatting and troubleshooting Helping and give the information to users how solving theproblem of...
Be part of something rewarding, by joining Greater Anglia you'll be helping our customers get from A to... IT Business Analyst, Systems Analyst. programmer or developer. Role and Accountability The purpose of...
Additional benefits offered. Annual leave. 30 calendar days per year. Publicholidays. As per Qatar labor law. Flight tickets Economy class ticket for the employee to home country. ...
Job Description Serve as the first point of contact for customers seekingtechnical assistance over the phone or emailPerform remote troubleshooting through diagnostictechniques and...
ExcellentCommunication skills. 2 yearsprevious IT Service Desk or Call center (Tech support). Strong... Basic User active group directoryadministration. Overall awesomeattitude in resolving IT issues...
Minimum Requirements. Candidate should have 5. years IT Helps Desk,Troubleshooting experience. At least... At least twotechnical certifications from CCNA, MCSE, ITIL or related. Hands on experience with MS...
Providing first level of supportfor customer and system incidents and requests using basictechnical and service knowledge. Assuming initialownership for the coordination, investiga...
Serve as the first point ofcontact for customers seeking technical assistance over the phoneor email Perform remote troubleshootingthrough diagnostic techniques and pertinent quest...
Job Title. SR. TRADING RISK CONTROL ANALYST, LNGReference Code. OG 7001516CompanyQatar Petroleum (QP) is... 0 in 1974. It is responsible for all phases of the oiland gas industry in the State of Qatar...
Senior Applications Analyst (Energy components Applications) DownStream Job Purpose. Support major... years' of IT experience within Oil & Gas industry Expert knowledge of Energy components Applications...
Or equivalent.Experience 5 7 years of experience in IT Support or helpdeskoperations. Working... knowledgeon. desktop hardware,. operating system, softwareapplication. and network troubleshooting...
Job DescriptionBusiness Analyst As a global consulting partnership in more than 40 countries, our people... Driven to be the difference between a big idea and making it happen, we help our clients break through...
About the Person. As a Lead Business Analyst, you will be front ending the conversations with the Qatar... You will be part of the Qatar Airways IT Department, and will work closely with the application...
JOB PURPOSE. Work closely with departments and IT & T to ensure that requirements are addressed before a... ..on boarding process and help the employees with getting acclimated to various systems and tools...
Job Description Senior Business Analyst As a global consulting partnership in more than 40 countries... Driven to be the difference between a big idea and making it happen, we help our clients break through...