The Security Manager will contribute to the performance of the hotel by facilitating Safety and Security of all Guests, team members and contractors, and visitors while at the hotel.
He / She will oversee all security related matters in the hotel. He / She will consistently offer professional, engaging and friendly service. KEY RESPONSIBILITIES
To develop Safety and Security policies which complies with the Wyndham Hotels & Resorts Policies and Procedures
Be the champion of the Emergency Preparedness Guide
Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
Briefs Supervisors on functions, VIP arrivals and other events, which will necessitate additional or special preparations.
Conducts frequent front and back of house checks ensuring the security procedures, standards of team members grooming and manning levels are in order and takes appropriate action where necessary.
Delegates to and supervise all team members within the department and assist them in preparing work schedules.
Directs and controls all team members to ensure that all day to day operational matters are handled on time.
Investigate cases happened in the hotel. Should criminal cases occur in the hotel, assist Police to do investigation work.
Maintain a WH&R system for incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
Responsible for the entire operations, staffing and equipment of the Security Department.
Through close supervision recommend improvements and changes to the operation of the Security Department especially creating service standard of the hotel.
To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
Communicate effectively and efficiently with external agencies including police, fire authorities, and other related services
Trains team members according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment
Manage 3rd Party security guards where applicable
Work closely with government agencies
Maintaining a business environment based on the Code of Conduct and Company Vision
Maintain and enhance the open door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and / or grievances
Responsible for People leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal / PDP), team member development and motivation, counselling / disciplinary issues.
Conduct regular coaching sessions / 1 : 1s with direct reports.
Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties.
E.g. AES, Success Matters, Probation reviews etc.
Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-
up and the initial reviews are communicated to all relevant parties
Talent Reviews taken place as per the communicated timeline and are live in the business
Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged
Control the LTO, Absence and Payroll in your department / the operational departments in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
Manage the AES process in your department / for the operational departments ensure that the follow up meetings are done and the team members have timely feedback.
Conduct interviews for relevant roles in conjunction with HR
Review manning and re-recruitment of all positions in conjunction with HR
Ensure that you dine in the Team member restaurant at least three times a week and provide HR Leader on property feedback
Support WeCom with quarterly People, Community and Sustainability engagement events.
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
Conducted documented 121’s with all direct reports
Share all relevant information with EAM / GM
Quarterly Hotel Meeting.
Plan and track departmental budget
Plan and track departmental holidays and lieu days as per the needs of the business
Ensure that the payroll is submitted to HR on the agreed date.
SKILLS & COMPETENCIES
Interpersonal and communication skills
Having good knowledge of security environments and hazards
Attention to details
Understanding the business
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s WeCom! Service culture to be responsive, respectful and deliver a great experience.
Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner.
At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on their behalf.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving as the management company and will not be the actual employer.
EXPERIENCE, CERTIFICATION & EDUCATION
Degree / diploma in a relevant field
Completed a course in Basic Fire fighting
Completed a course in First Aid
Fluent in English both verbally and written, ideally Arabic also
Experience in a similar role in Qatar