F&B Reservations Agent – (in English)
Kempinski
Doha, Qatar
10h ago
source : drjobs.ae

F&B ReservationAgent

The incumbent of thisposition is responsible to materialize the maximum number ofrequests and restaurant reservations.

KeyResponsibilities :

  • Provide aprofessional and courteous service at all times and ensure that allemployees follow the example.
  • Have a knowledgeand understanding of all food and beverage products andservices.
  • Review daily reservationaccuracy.
  • Ensure clients’satisfaction and adherence to Kempinski servicestandards.
  • Follow up on lost business andbring information about them to the knowledge of the departmentsuperiors.
  • Spot-check reservations made theprevious day and check all VIP arrivals.
  • Implement a daily track sheet for AM and PMbookings
  • Work in close relation with allDepartment Heads.
  • Assist operationally whenrequired, especially during operational peaks or seasonalfestivities and minimum once a week to ensure the upkeep ofknowledge in the various outlets and departments.
  • Daily sales call / regular guests / new businessopportunities.
  • Seek ways to assist the outletmanagement maximizing their revenues and profits.
  • Monitor and report the quality and guest satisfactionwith the given tools (Leading Quality Assurance, CustomerSatisfaction Survey).
  • Assist in handling ofguest complaints.
  • Monitor and analyze theactivities and trends of competitive restaurants, bars and otherhotels banqueting departments.
  • Support theimplementation of corporate policies, procedures, guidelines,traditions and initiatives.
  • Desired Skills &Qualifications :

  • Minimum two 2years in F&B service role, preferably with a 5* hotel chainor in a successful stand alone food & beverageoperation
  • Ability to work as part of a team,thrive under pressure in challenging circumstances and come up withproactive, rational solutions
  • Excellentwritten and verbal communication skills
  • Ability to establish and retain effective workingrelationships with hotel staff and clients / vendors
  • Excellent organisational and time managementskills
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