The incumbent of thisposition is responsible to materialize the maximum number ofrequests and restaurant reservations.
Provide aprofessional and courteous service at all times and ensure that allemployees follow the example.
Have a knowledgeand understanding of all food and beverage products andservices.
Review daily reservationaccuracy.
Ensure clients’satisfaction and adherence to Kempinski servicestandards.
Follow up on lost business andbring information about them to the knowledge of the departmentsuperiors.
Spot-check reservations made theprevious day and check all VIP arrivals.
Implement a daily track sheet for AM and PMbookings
Work in close relation with allDepartment Heads.
Assist operationally whenrequired, especially during operational peaks or seasonalfestivities and minimum once a week to ensure the upkeep ofknowledge in the various outlets and departments.
Daily sales call / regular guests / new businessopportunities.
Seek ways to assist the outletmanagement maximizing their revenues and profits.
Monitor and report the quality and guest satisfactionwith the given tools (Leading Quality Assurance, CustomerSatisfaction Survey).
Assist in handling ofguest complaints.
Monitor and analyze theactivities and trends of competitive restaurants, bars and otherhotels banqueting departments.
Support theimplementation of corporate policies, procedures, guidelines,traditions and initiatives.
Desired Skills &Qualifications :
Minimum two 2years in F&B service role, preferably with a 5* hotel chainor in a successful stand alone food & beverageoperation
Ability to work as part of a team,thrive under pressure in challenging circumstances and come up withproactive, rational solutions
Excellentwritten and verbal communication skills
Ability to establish and retain effective workingrelationships with hotel staff and clients / vendors
Excellent organisational and time managementskills